These Retail Terms &Conditions ("Terms") apply to all retail customers("Customer", "you") purchasing bespoke pergola products and associated goods ("Products") from SOLA Pergolas Ltd ("we", "us", "our"). By placing an order, paying an invoice, or signing approval drawings, you confirm that you have read, understood, and agreed to these Terms.
1. Quotations & Pricing
1.1 All quotations are valid for14 days unless stated otherwise in writing.
1.2 Prices are based on current material, manufacturing, and freight costs and may be revised prior to order acceptance.
1.3 Unless expressly stated, prices exclude delivery, installation, groundworks, electrical works, drainage, planning permission, building control approval, and any associated professional fees.
1.4 All bespoke products are priced on a project-specific basis and may not be directly comparable to previous quotations, even where specifications appear similar.
2. Orders & Specification Approval
2.1 All orders are subject to written acceptance by us.
2.2 Prior to manufacture, you will be issued with final drawings and specifications ("Approval Drawings") detailing dimensions, colours, finishes, accessories, fixing methods, and layout.
2.3 You are responsible for carefully checking and approving all Approval Drawings.
2.4 Once written approval is provided, the order is deemed final. Changes requested after approval may not be possible and, where agreed, may incur additional costs and extended lead times.
3. Bespoke & Made-to-OrderProducts
3.1 All pergolas are manufactured to order.
3.2 As the Products are bespoke, orders are non-cancellable and non-refundable once accepted and scheduled for manufacture.
4. Payment Terms
4.1 Unless otherwise agreed in writing, payment in full (100%) is required upon order confirmation.
4.2 No order will be processed, manufactured, or scheduled without cleared funds.
4.3 Payment of an invoice constitutes acceptance of these Terms in full.
5. Lead Times
5.1 Quoted lead times are estimates only and are subject to manufacturing capacity, shipping schedules, customs clearance, and events outside our reasonable control.
5.2 Delays do not automatically entitle you to cancel the order or claim compensation.
5.3 Where a lead time exceeds 26weeks, and the delay is solely attributable to manufacturer timescale negligence, a refund may be authorised upon request. Any refund will be processed only after funds are returned to us by the manufacturer.
5.4 No claims shall arise from delays caused by events including (but not limited to) Acts of God, war, political events, industrial action, port disruption, or global supply chain interruption.
6. Delivery & Risk
6.1 Delivery dates are estimates until the Products are in the distributor’s control.
6.2 Risk in the Products passes to you upon delivery to site or upon completion of installation (where installation is provided by us), whichever occurs first.
6.3 You are responsible for ensuring suitable site access, offloading capability, and secure on-site storage.
6.4 Any visible damage, shortages, or discrepancies must be reported to us in writing within 48 hours of delivery, supported by clear photographs.
7. Installation
7.1 Where installation is arranged, it must be carried out strictly in accordance with our installation guidelines by trained SOLA-approved installers.
7.2 We accept no liability for failures arising from:
8. Planning, Regulations &Site Responsibility
8.1 You are responsible for determining whether planning permission, building control approval, landlord consent, or any other statutory approval is required.
8.2 Compliance with local authority requirements, restrictive covenants, and site conditions remains your responsibility.
8.3 We do not accept liability for enforcement action or costs arising from failure to obtain required permissions.
9. Structural Ratings & Use
9.1 Any stated wind, snow, or load ratings are based on standard UK/EU test results and correct installation.
9.2 Structural ratings may be affected by exposure, altitude, coastal conditions, and surrounding structures.
9.3 Products must be used in accordance with operating guidelines. Side screens/accessories must be opened in high winds or snow conditions where specified.
10. Warranty
10.1 Products are supplied with a manufacturer-backed warranty, details of which are provided at order confirmation or upon request.
10.2 Warranty validity is conditional upon:
10.3 Warranty excludes:
11. Consumer Rights &Returns
11.1 As Products are bespoke, the Consumer Contracts (Information, Cancellation and Additional Charges)Regulations 2013 right to cancel does not apply.
11.2 This does not affect your statutory rights in respect of faulty or misdescribed goods under the Consumer Rights Act 2015.
11.3 Any defect claims must be notified to us in writing within 7 days of discovery.
11.4 Our liability is limited torepair or replacement of the affected component only.
12. Intellectual Property
12.1 All drawings, renders, specifications, images, and marketing materials remain our intellectual property.
12.2 These materials must not be copied, altered, or reused without our written consent.
12.3 Our brand names, product names, and imagery must not be used in a misleading or unauthorised manner.
13. Limitation of Liability
13.1 We shall not be liable for indirect or consequential losses, including loss of enjoyment, profit, or business opportunity.
13.2 Our total liability under any order shall not exceed the value of the Products supplied under that order, except where liability cannot be limited by law.
14. Termination & Refusal of Supply
14.1 We reserve the right to refuse or cancel an order prior to manufacture where there is:
15. Governing Law
15.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
15.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Respectful Conduct
16.1 We are committed to providing a safe working environment for our employees and subcontractors. If a customer behaves in a threatening, abusive, discriminatory or intimidating manner towards any member of our team, we reserve the right to suspend or terminate installation services immediately. In such circumstances, we may, at our discretion, supply the goods only or cancel the remaining services. Any additional costs incurred as a result of the customer's conduct may be payable by the customer.
17. Consequences of Abusive or Unacceptable Behaviour
